• Return and exchange policy

Return and exchange policy

We are committed to working with you in an open and transparent manner and do our best to provide you with high quality products at discounted prices on our marketplace. Your satisfaction is our top priority, which is why we offer the following return and exchange policy to ensure you have a safe and comfortable shopping experience with us.

1. Return of goods

If for any reason you are not completely satisfied with the product, you may return it within 14 days of receipt.

We only accept returns on items that are in original condition, unused and in the original packaging. Please ensure that you include your receipt or receipt of purchase when returning the item. Otherwise we may refuse the return.

Please note that return shipping costs are the responsibility of the buyer unless the item was received by you in damaged or incorrect condition.

2. Exchange of goods

We understand that in some cases you may wish to exchange an item for another item from our range. We are pleased to provide you with this opportunity.

You can exchange an item for another within a 14-day period from receipt. As with returns, the item must be in its original condition, unused and in its original packaging.

Exchanges of goods are carried out only if there is an equivalent product in our assortment. If an equivalent item is not available, we will refund you in full.

3. Exceptions

The following items cannot be returned or exchanged:

- Food and drinks (including alcohol);

- Cosmetics and perfumes;

- Personal hygiene products;

- Medicines;

- Electronic products that have been activated or registered.

Such items can only be returned or exchanged if there is a manufacturing defect or incorrect operation.

4. Return and exchange procedure

To return or exchange an item, please contact our customer service team with the following information:

- First and last name of the buyer;

- Order number;

- Reason for returning or exchanging goods.

Our support team will contact you as soon as possible and provide further instructions regarding the procedure for returning or exchanging goods.

5. Feedback

We value your opinion and are always striving to improve our products and services. If you have any questions, suggestions or problems, please do not hesitate to contact us. We are ready to help and do everything possible to ensure that you are satisfied with our service.